Rethinking retail as an experience

Immersive experiences may well be the future of retail, explained director and producer Mathias Chelebourg during a Premiere Classe x LE BOOK conference.

Mathias Chelebourg’s work is grounded in a simple observation: if AI continues the spectacular rise it is said to be making, our need for physical experiences will only increase alongside it.

“E-commerce now accounts for 11% of the market, and physical sales are down by more than 3%. Immersive experiences are now essential to keep sales up and attract audiences.”

It's all about experience

Audiences, rather than customers, as these experiences will blend sales and entertainment in ways that have never been explored before. A director and producer, Mathias Chelebourg has sensed the shift. In 2018 he founded Atelier Daruma, a studio dedicated to immersive creation that offers 360° solutions, from storytelling and production to scenography and technological execution. 


For Chanel, he imagined and staged an event at the Grand Palais Éphémère in Paris. It was dedicated to perfume and blended exhibition spaces with VR experiences, theater and performances. For Hermès, he created a giant escape game in Shanghai. And for Art Basel 2025, he staged an immersive theater experience for Miu Miu, in which a hundred actors strolled the Palais d’Iéna in Paris.

The store as a theater 

“The store becomes a stage, a theater that tells the story of a brand” he says. As an example, he mentions Gentle Monster, a pioneer of the genre, whose 81 stores each operate as a dynamic stage that constantly transforms, thanks to kinetic installations, VR activations, trompe l’oeil and moving scenography. 


And it pays off. When a store offers an immersive experience, both its conversion rate and average basket size increase by 30%. This happens within every field where culture and consumption intersect in an entertaining way, from theater to gastronomy.  

Bringing disciplines together

According to Mathias Chelebourg, for the transition to be successful, we need to stop opposing physical and digital. With Atelier Daruma, he creates an essential synergy between different disciplines. “Digital works with architecture, architecture works with designers, and so on. This creates cross-disciplinary collaboration.”


And allows every profession involved to evolve at the pace of innovation, so that each can find their place in this new era of retail.

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