Exhibitor Relations Manager – Trade Shows
Position: Exhibitor Relations Manager – Trade Shows
Location: La Caserne, 12 rue Philippe de Girard, 75010 Paris
Start date: ASAP
Contract type: Permanent contract
WSN
WSN is the organizer of international Fashion and Lingerie events in Paris: WHO'S NEXT, PREMIERE CLASSE, IMPACT, TRAFFIC, BIJORHCA, SALON INTERNATIONAL DE LA LINGERIE and INTERFILIERE PARIS.
Over the past ten years, WSN has grown from 2 to 12 annual events, including Matter&Shape and Shoppe Object Paris, expanding across fashion, lingerie, jewelry, and design markets.
Building on its historic expertise as a professional event organizer, WSN develops year-round physical and digital solutions for creative communities, addressing the ongoing challenges of creative markets.
WSN is a subsidiary of the Comexposium Group, one of the world’s leading event organizers, with 135 events held worldwide each year.
Purpose of the position
Reporting to WSN's Operations Department, as Exhibitor Relations Manager, you will be responsible for preparing and managing all WSN Group events.
You will oversee the entire exhibitor experience before, during and after our events, ensuring a smooth, structured and high-quality experience, while coordinating internal teams and external partners.
MAIN RESPONSIBILITIES
1. Managing exhibitor customer support
- Overseeing exhibitor customer service to ensure quick, reliable and appropriate responses to requests related to trade show preparation.
- Structure and optimise the processes for handling exhibitor requests.
- Ensure the quality of the welcome and support provided to exhibitors on site during the event.
- Plan tasks.
2. Pilotage des contenus adressés exposants
- Design and update documentation for exhibitors (guides, technical documents, operational support, communications) for all events and product categories.
- Oversee the provision of the exhibition floor plan and ensure that it is clearly and accessibly distributed to exhibitors.
- Ensure the consistency and reliability of the information provided.
3. Configuring digital tools for exhibitors
- Configure exhibitor tools for each new event, test them before making them available to exhibitors, and check that they are working properly on a daily basis.
- Monitor and analyse customer journey performance using key indicators to identify areas for improvement and optimise the exhibitor experience.
4. Order management, invoicing, stock and supplier relations
- Centralise all exhibitor orders (allocations and options) and ensure they are forwarded to the relevant service providers.
- Manage furniture reservations and coordinate the dispatch of orders to partners.
- Monitor payments and invoicing for optional orders.
- Liaise with suppliers and technical partners on operational matters
- Monitor on-site delivery (order, plan, etc.)
5. Team management and schedule coordination
- Coordinate the overall schedule related to the exhibitor's journey and event deadlines.
- Manage the exhibitor team (4 people): organise work, assign tasks, provide support and develop skills.
- Ensure that deadlines are met and actions are well coordinated.
5. Cross-functional collaboration
- Work closely with the digital team to optimise the digital tools offered to exhibitors, in line with business needs.
- Work closely with the sales team to streamline the customer journey and ensure clear, aligned and fully understood work processes between the two departments.
- In conjunction with the communications team, manage communications with exhibitors (emails, practical information, reminders).
- Ensure smooth coordination between the various departments involved in the exhibitor experience.
DESIRED PROFILE
Education: Bachelor's degree +4/5 (business, communications, events or equivalent)
Experience: Minimum 7 years in event project management or B2B customer relations
Experience & skills
- Multi-stakeholder project management
- B2B customer service skills
- Team management
- Organisation and priority management
- Administrative and financial rigour
- Ability to work across departments
- Proficiency with digital tools and back-office systems (knowledge of Salesforce is a plus)
Assets for success
- Structured and solution-oriented mindset
- Excellent interpersonal skills
- Proactive and forward-thinking
- Ability to maintain a global vision while mastering the details